Frequently Asked Questions (FAQs)

What are the shipping options?Depending on the location, we offer courier services like Ninja Van (Home Delivery), SpeedPost Economy, and DHL Express.

When do you ship my products?Monday through Friday, orders placed before noon GMT+8 will ship out the same day. Your order will be processed the following day if it is placed after noon GMT+8.

Which countries does Oldthaiamulets ship to?Currently, we ship to most countries in ASIA and the United States.

Can I have my order shipped to my PO box?Most of our carrier services require someone to sign and collect the parcel, so unfortunately, we do not ship to PO boxes.

What is your return policy?All sales are final. Please remember that we sell collectables, vintages, and antiques. We welcome you to inspect the merchandise, and we will share our knowledge, but unfortunately, because of the unique nature of the items we carry, returns are not accepted.

Do I have to pay Customs duties or other taxes?Shoppers are advised that international orders (outside Singapore) are subject to customs, taxes, and import duties. Customs policies vary widely from country to country; therefore, you should check the requirements in your country before placing an order. These costs may be payable to the carrier/customs before or at the point of delivery and are the buyer's responsibility.

What is my item, and what is it worth?We do not provide appraisal services.

I have an antique I am trying to sell. Do Oldthaiamulets buy and purchase antiques from individuals?We do not purchase items from individuals, nor do we offer consignment.

Other questionsIf you still have any queries, you can contact us here.

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